Given the ease and instantaneous nature of reviews on places like Google Local, SuperPages, and CitySearch, handling reviews of your business improperly can come back to bite you. Last month, I highlighted a couple real world examples of bad online reputation management. Even if your intentions are good, it's always best to carefully think before you react.
Well, it seems the fine folks at Google read my article and (as usual) decided I was right and that they should help the process along. Thanks, Google! Just send me an e-mail and I'll let you know where to mail the check for my awesomeness.
On August 4, Google released news that they would like to help business owners handle their reviews in a respectable manner. Per the official Google Lat Long Blog:
Starting today, if you're a verified Google Places business owner, you can publicly respond to reviews written by Google Maps users on the Place Page for your business. Engaging with the people who have shared their thoughts about your business is a great way to get to know your customers and find out more. Both positive and negative feedback can be good for your business and help it grow (even though it's sometimes hard to hear). By responding, you can build stronger relationships with existing and prospective customers.
It's important to note that even though Google now gives Google Places verified business owners a mechanism to reply to reviews, this is only available for reviews placed directly through Google. So that InsiderPages review that's on your Google Place Page? You'll have to deal with that the old-fashioned way.
See the full story at: SearchEngineWatch Page
For more information about S.E.O, e-commerce, e-mail Marketing and web development, visit us at www.7strategy.com
Well, it seems the fine folks at Google read my article and (as usual) decided I was right and that they should help the process along. Thanks, Google! Just send me an e-mail and I'll let you know where to mail the check for my awesomeness.
On August 4, Google released news that they would like to help business owners handle their reviews in a respectable manner. Per the official Google Lat Long Blog:
Starting today, if you're a verified Google Places business owner, you can publicly respond to reviews written by Google Maps users on the Place Page for your business. Engaging with the people who have shared their thoughts about your business is a great way to get to know your customers and find out more. Both positive and negative feedback can be good for your business and help it grow (even though it's sometimes hard to hear). By responding, you can build stronger relationships with existing and prospective customers.
It's important to note that even though Google now gives Google Places verified business owners a mechanism to reply to reviews, this is only available for reviews placed directly through Google. So that InsiderPages review that's on your Google Place Page? You'll have to deal with that the old-fashioned way.
See the full story at: SearchEngineWatch Page
For more information about S.E.O, e-commerce, e-mail Marketing and web development, visit us at www.7strategy.com
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