It's easy to complain about customer service departments: they always seem to suck. But with so many companies struggling to keep hold of customers, I'm left wondering if they realize their customer service departments are a huge part of the problem. In this economy, you must put your best feet forward on all customer-facing fronts. Today we'll look at some best practices for customer service, along with some good and bad examples.
Make Your Contact Information Easy to Find
Some companies make it notoriously difficult for users to find their contact information. Don't be afraid of your customers: make your customer service phone number easy to find.
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