Social Media: Your Customer Is More Important Than Ever

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Raise your hand if you are a social media user. (OK, you can put it down. Your coworkers are starting to stare.)

Not sure what a social media user is? Let's take a little test. Do you have a profile on Facebook or LinkedIn? Do you write a blog? Do you frequently IM or send text messages? Do you use Skype, Basecamp, or delicious? How about uploading photos from your cell phone to the Web?

If you said yes to any of the above, you are a social media user. And as we race into the beginning of 2009, you're far from alone. That term applies to just about everyone who uses a phone or computer.

But there's a deeper meaning to social media than just visiting sites or using devices. What it really means is participation. And participation is a very important idea because it's related to collaboration. Collaboration produces a kind of co-ownership, a collective contribution. A shared stake or responsibility, an ongoing relationship. When we participate, we co-create.

In other words, your customers help create your product. And when power shifts to the consumer, that's serious business.

See the full story at: http://www.clickz.com/3632173

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About this Entry

This page contains a single entry by Website Marketing published on December 26, 2008 9:01 AM.

Save Our Sales: Preventing Abandoned Shopping Carts was the previous entry in this blog.

Five Ways To Save Money on Pay-Per-Click Advertising Campaigns at Google, Yahoo and Beyond in 2009 is the next entry in this blog.

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