Results tagged “social media” from Web Design, Website Development and Internet Marketing - One Page Expert Guides

Social media measurement is something that I think should be undertaken with a sense of perspective, by standing back and looking at the big picture.

A widescreen approach to social media measurement ultimately looks at the things that really matter: sales, profits, customer satisfaction and loyalty. Besides, honing in on the detail might not be the best use of your time, given the obvious difficulties that arise, particularly with attribution.

But standing back and looking at the bigger picture is not going to be enough for your data-mad boss, is it? It's a bit too soft focus, right? He or she is going to want to see proof that all this social optimisation is actually working.

See the full story at: http://econsultancy.com/blog/4887-35-social-media-kpis-to-help-measure-engagement
Unequivocally, the biggest questions of the year are: "Where does social media fit into my search and marketing plan?" and "Where's the ROI going to come from to CYA for the spend?" Answers to these questions will be addressed during the panel session, "PR, Social Media, and Search" at SES Chicago next month. This topic has me so pumped, that I'm flying from California to Chicago in the heart of December.

Looking at major brands like Dell, Southwest Airlines, Cisco, and more, our panel explores the boomerang effect of social media on PR efforts, SEO, and all things in between. It's been stated that social media is the single biggest differentiator in the SEO world today. Those that harness unique user-generated content, the links from the blogosphere and forums, as well as the buzz created from retweets, Facebook updates, and YouTube videos, will reap benefits -- if done correctly.

Moreover, the PR impact of social is undeniable. That includes responding to erroneous attacks on your brand through a timely response on Twitter and in the blogosphere, or getting buzz about a new product launch. There's no better way to get the word out than the social media channel.

See the full story at: http://www.clickz.com/3635632

Whether you're a business or an individual, you must wrestle with many complex issues for social media. These can often be overwhelming. Where to even begin?

Rather than be paralyzed, it's often best to understand that there are four simple, yet critical, steps to social media

It's easiest to think of it as a stairway, and the diagram is laid out as such. If you learn anything from this column, it's that you need to take that first step. It's also the most important one. As showcased in the diagram, the four steps are:

1. Listen to your customer and conversations around your brand.

2. Interact -- join the conversation.

3. React -- Adjust your product or service based on feedback.

4. Sell.

See the full story at: http://searchenginewatch.com/3635372

Facebook Fan Pages 101

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Now that we have the basics of Facebook down, let's look at one of the best ways to leverage Facebook as a marketer. Facebook started out with the student in mind and soon graduated to cater to businesses.

Many people think LinkedIn is the place to be for professional social networking and Facebook is just for friends and family. However, many organization and businesses reach out every day on Facebook. One of the best ways is through Facebook pages.

Group Pages vs. Fan Pages -- Which Should You Use?

People have asked this question many times at my social media marketing training workshops. There is some confusion about which to use because both have overlapping features. It can be difficult to choose the best option.

See the full story at: http://searchenginewatch.com/3635584
Last year's weak holiday results provide e-tailers with a relatively low hurdle to meet, or exceed, past performance. Doing more than just beating last year' s performance will be hard, especially in a year of restrained shopping, when consumers are looking franticly for "free shipping and handling" offers, sales, and coupons to keep their holiday spending costs down. One strategy marketers are using to support their merchandising efforts is social shopping, because it can have a powerful impact for a relatively low cost. It should be noted that social networks influenced 37 percent of shoppers in 2009, up from 24 percent in 2008, according to e-tailing group research.

As a form of marketing interaction, social shopping continues to evolve. Social shopping has expanded from dedicated social shopping sites like Kaboodle, StyleHive, and ThisNext (where less than 10 percent of U.S. online retailers have a presence) to broader social media sites, like Facebook, YouTube, MySpace, and Twitter (where consumers' various networks connect). Savvy marketers are just following their prospects and customers based on eMarketer's April 2009 assessment of the social networking sites used by U.S. online retailers; roughly three in five U.S. online retailers have a presence on Facebook.

See the full story at: http://www.clickz.com/3635524

Social Media for B2B

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Many business-to-business (B2B) companies are struggling with what their social media strategy should be, or if they should even have one. Unfortunately, many executives incorrectly believe that social media isn't applicable for their B2B company. Rather, they think it's something reserved for business-to-consumer (B2C) companies.

This is flawed thinking. Many of the same social media principles we preach for B2C companies also apply to B2B. Some tactics/philosophies, however, need to be adjusted accordingly to address idiosyncrasies particular to the B2B space.

Here are a few social media B2B musings that will hopefully help clear things up.

See the full story at: http://searchenginewatch.com/3634894
When a company hires a person for online promotional strategies, too often they want to put the position in a tight box. This is especially true when it comes to social media and link marketing. I prefer to think of this person as public relations as opposed to promotions.

We've all seen it. A person is hired for online promotions. Often their boss knows little about what is truly involved. The position quickly turns into low-quality link trading and trying to get to the first page of Digg.

Then, a couple months later, the company wonders why they're getting little or no results. At that time, they realize they can outsource it to a developing nation for a fraction of the cost. This story is repeated time and time again.

See the full story at: http://searchenginewatch.com/3634873

Social, Search, and Brandings

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Social media is frequently looked at by search marketers as an exercise in SEO. And, in some cases, it might be. But looking at social media from an SEO perspective will get you into trouble.

What's Your Definition of Social Media?

See the full story at: http://searchenginewatch.com/3634798

Social Media Is Not the Message

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Social marketing is a shiny new toy and almost everyone is wising up and getting involved, as they should. In fact, a rumor is spreading that the new Mac OS, Snow Leopard, is integrating Facebook addresses directly into its own address book app. There's no question that social applications are becoming central to our online lives, and soon social apps will be a central part of the very operating systems we use. People are tweeting, flickring, and facebooking like mad, with no signs of slowing.

See the full story at: http://www.clickz.com/3634815
I know: You feel like you're already taking social media seriously. You're Tweeting and posting, blogging and following. You've got accounts on every site that allows you to share and you've got them all linked together. You're out there and you're social.

Big deal.

It doesn't take much effort to set up an account on most social sites, and the effort involved in putting out content is fairly minor as well. With social media, success isn't 90 percent showing up.

See the full story at: http://www.clickz.com/3634712
What the best form of measurement is for social media. Well, it depends. You probably hate it when people say that, but it's true.

What do you want to accomplish with your business and what role will social media play in helping you to accomplish your objectives? This is what you want to measure.

This becomes your strategy. Some people might want to dive into social media because of all the buzz and it seems like the right thing to do. But without a plan, you probably won't get the results you seek.

See the full story at: http://searchenginewatch.com/3634709
Everyone's talking about social media, and companies are trying to leverage it for marketing, customer outreach, and PR. They're hopping on the Twitter bandwagon, creating Facebook groups, and building communities in the hopes of luring customers.

A few succeed, but many pour a lot of resources (time, money, brain share) into these efforts and don't have much success. The biggest concern is they haven't defined what success might look like for themselves or their customers and potential prospects.

See the full story at: http://www.clickz.com/3634369
A lot has been written about what to do within social media. As a refreshing change of pace, let's look at some things to avoid.

1. Not Every Company Needs a Big Social Media Presence

See the full story at: http://searchenginewatch.com/3634242
Lots of discussion centered on the importance of buzz and how to build it, but more insight is always needed about how to leverage buzz for your SEO efforts. How do you build buzz, use it to build link authority, and ultimately improve your search engine rankings?

See the full story at: http://www.clickz.com/3634134
Why would you go to an SEO firm for the execution of a social campaign?

As you may be able to tell, I'm also trying very hard not to use the term "social media." That term hardly reflects what is essentially modern public relations. Generally speaking, the average SEO shop is a technical resource helping clients to develop or reengineer Web pages to make them more crawler friendly. In my experience, the majority of SEO shops rarely even provide link building services. Having said that, I've always believed that link building is more of a public relations and marketing exercise than it is an SEO one.

See the full story at: http://www.clickz.com/3633920

In its simplest form, SEO is a three-step process: break down crawling barriers to help the engines efficiently index a Web site; craft keyword-targeted content that appeals to search engines and visitors alike; and, most critical, practice link-building for targeted terms and phrases.

Social media optimization, on the other hand, is primarily about knocking down the walls of user-generated content to be a dynamic part of an online community. It's not a simple process and it takes time. Just because a "Digg This" button has been added to a blog or Web site doesn't mean every post or product is compelling enough to be considered socially buzzworthy.

Social media is just another liberating facet of content optimization tactics that can lure in thousands of new visitors and hundreds of inbound links. When it works, it's scalable. But it doesn't always work in a predictable manner.

See the full story: http://www.clickz.com/3633618

What is the ROI for social media? It's zero. That's because there's no such thing as "social media."

People's conversations are not media; they can't be purchased as such by advertisers. In other words, people don't talk whenever advertisers want them to and they won't say whatever advertisers tell them to -- so it isn't "media" like TV, print, and radio.

That said, most advertisers and their agencies still attempt to use old media metrics -- like reach and frequency -- to measure social actions and calculate their ROI, but to no avail. Instead, let's explore the right way to leverage the social realm in support of marketing and advertising efforts.

See the full story at: http://www.clickz.com/3633341

It's easy enough to use Twitter, but businesses have to use social media marketing in the same way they use any form of marketing -- with a business plan and knowledge -- to be successful.

Avoid Common Business Twitter Mistakes

It is important to remember that Twitter is just a tool that can be helpful to a business, if you follow the social media rule of thumb. One in every 12 tweets can be about you. The rest of the time you should be answering questions and offer helpful information and share links.

For the most part, a business cannot realistically run a social media campaign in-house. "Most businesses simply haven't spent enough time listening, lurking and understanding the lay of the land in social media. Smart companies hire experienced consultants to help them plan their strategy and to coach their internal team on how to participate effectively."

See the full story at: http://www.ecommerce-guide.com/solutions/advertising/article.php/3810801

Seven is a magic number. Why? Because there are seven simple strategies every small business can employ to jump on the social marketing bandwagon. The best part: most require only a moderate investment of time and/or money.

1.Start Blogging - Blogging is old news to many. Not quite the distant past, but still not the future...sort of a Web 1.5. Is blogging what's 'hot' at the moment? Well, no. It certainly doesn't compare with chasing a link from the front page of Digg. But blogging is alive and well! It continues to be a great way to get interactively connected with your customers. 'Dialoguing' is the reason social marketing exists. How much time you invest in your blog is up to you, but you'll get out what you put in. You don't have to drive yourself crazy putting in daily entries, but you should establish a regular schedule for your blog updates. Otherwise, when people check your blog they'll see the same-old/same-old so often that they'll stop visiting your site...which is the whole reason you started the blog! So don't shoot yourself in the foot by creating a blog that's a visitor-repellent rather than a visitor-magnet.

See the full story at: http://www.site-reference.com/articles/General/7-Things-You-Can-Do-Now-To-Cash-in-On-Social-Marketing.html

Shopping, in many ways, has always been a social activity. Before the rise of the Internet and online shopping, women would often shop for clothes or go to the mall with friends -- and, in the more distant past, were often on a first- or last-name basis with their service providers (their dry cleaner, the grocer, their doctor, etc.). Similarly, men have long been known to consult or compare opinions with other men when it came to, say, cars and/or farm or yard equipment and/or electronics, and likewise had "their guy" at the stores they frequented.

That social aspect of the shopping or commerce experience is in large part what instilled and maintained customer and brand loyalty. Then along came the Internet, which, to a large degree, changed shopping from a personal to an impersonal experience. Out went the social aspect of shopping, the leisurely browsing and discussions around what to get, and in came how quickly can we get shoppers to the product(s) they are looking for and to checkout.

See the full story at: http://www.ecommerce-guide.com//article.php/3797916

Raise your hand if you are a social media user. (OK, you can put it down. Your coworkers are starting to stare.)

Not sure what a social media user is? Let's take a little test. Do you have a profile on Facebook or LinkedIn? Do you write a blog? Do you frequently IM or send text messages? Do you use Skype, Basecamp, or delicious? How about uploading photos from your cell phone to the Web?

If you said yes to any of the above, you are a social media user. And as we race into the beginning of 2009, you're far from alone. That term applies to just about everyone who uses a phone or computer.

But there's a deeper meaning to social media than just visiting sites or using devices. What it really means is participation. And participation is a very important idea because it's related to collaboration. Collaboration produces a kind of co-ownership, a collective contribution. A shared stake or responsibility, an ongoing relationship. When we participate, we co-create.

In other words, your customers help create your product. And when power shifts to the consumer, that's serious business.

See the full story at: http://www.clickz.com/3632173
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